Cross Country Movers

Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose.

I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities.

We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment.

The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash.

While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport.

Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5.

Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released.

The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage.

Conclusion:

I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.

Move size: Partial Move Service cost: $5170

My move was hassle free and quick. The movers themselves were polite, friendly, and willing to accommodate my requests. The electronic notifications were prompt and completely answered my questions. Before booking with this company I shopped around and found that other places had increased prices because of the time of year (higher cost in summer) or charged for wrapping every piece of furniture so that what looked like a low hourly rate had the real possibility of ballooning to an unknown high figure. Definitely felt confident that I had gotten the best deal for my dollars with Cross Country Movers.

Move size: 3 Bedroom Home Service cost: $5490

Cross Country Movers exceeded my expectations in every way possible. Their pros arrived prepared, had all the right gear, and knew exactly how to maneuver large pieces through narrow hallways. Not once did I hear any complaints or see them bump into walls. They also kept me informed about the progress, like when everything was loaded and when they were en route to my new house. This level of communication calmed my nerves considerably. Everything arrived intact, and the final bill matched the initial estimate. Couldn’t have asked for anything more.

Move size: 2 Bedroom Home Service cost: $4752

Cross Country Movers is just fantastic, this was my second time with them, and it was as good as it was the first time. The same responsive crew was there to assist, and Andrew was incredible with the whole estimation process. From the beginning till the end, the delivery and unloading time was all smooth. I have never experienced any better moving help before, we were concerned about the size of our task and our ability to fit everything in, yet they handled everything with ease. We have already asked for this crew for a future move that we need to complete. It is not what I think, it’s something I have experienced and closely observed, these fellas are best at moving the end of the story!

Move size: 2 Bedroom Home Service cost: $4325